Refund policy

We have a 24-hour cancellation policy, which means you have 24 hours after placing your order to request a cancellation. After this period, cancellations cannot be accepted due to the custom nature of our products.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Since our products are custom-made, we cannot accept returns or cancellations after 24 hours of placing your order, except in cases where the item is defective or damaged upon receipt. Please contact us within 7 days of delivery if you encounter any imperfections or measurement discrepancies.

Exchanges
We do not offer exchanges. The fastest way to resolve any issues with your order is to contact us for assistance.

Refunds
If your return is accepted due to defects or damages, we will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.

Contact Us
To initiate a return or report any issues with your order, please contact us at sales@saltylids.com.

For any further questions or concerns, feel free to reach out to us at the same email address.